Returns & Remedies

How to open a remedy request

Seed sachets are humidity-sensitive. File a remedy request within 48 hours of the first successful delivery scan through Track & Support.

Cases we review

• Invoice SKU or pack count does not match what arrived.
• Carton or foil shows crush, puncture, or water damage that makes sowing impractical.
• Courier marks delivered but nothing reached the stated address (we investigate with evidence).

Cases we decline

• Light scuffing, print rub, or natural seed colour variation within grade.
• Failed attempts caused by a wrong PIN, locked premises, or unanswered calls.
• Packets opened, mixed, or discarded before a ticket is logged with photographs.

Evidence to include

Send the order ID, a short description, and clear photos of the carton label plus the affected sachets. The desk aims to acknowledge within two working days.

Possible outcomes

Approved cases may receive replacement stock (if available), a proportional refund, or store credit — whichever restores the purchase fairly.